As London Jewelers commemorates its centennial, owners Candy and Mark Udell reflect on its distinguished legacy – Image for illustrative purposes only (Image credits: Pixabay)
Glen Cove, New York – A modest clock repair shop opened its doors here in 1926, laying the foundation for what would become one of America’s premier family-owned jewelry retailers. Today, London Jewelers marks its centennial with year-long festivities, a new book chronicling its journey, and reflections from third-generation leaders Mark and Candy Udell on the trust and relationships that sustained the business through economic shifts and family transitions.[1][2]
From Gold Coast Clocks to Fine Jewelry Foundations
Charles London, a self-taught watchmaker who immigrated from Poland in 1923, started the enterprise on School Street in Glen Cove. He serviced timepieces for affluent families on Long Island’s Gold Coast, including the Whitneys and Vanderbilts, before opening his storefront three years later. The shop initially focused on clocks and watches but soon incorporated jewelry as tastes evolved.[1][2]
Charles’s daughter Fran joined the trade, learning from her father amid the family’s own immigration story. She later married Mayer Udell, who invested in the business after World War II. Together, they expanded the inventory in the 1950s and 1960s, establishing a reputation for quality amid post-war prosperity. Mark Udell, their son, recalled his grandfather’s meticulous habits, like peeling fruit for customers, as emblematic of the personal touch that defined early operations.[1]
Mark and Candy Udell: Pioneering Growth in a New Era
Mark Udell returned to the family business in 1973 after college and early retail experience in Florida. He married Candy, whose skills in design and marketing complemented his business acumen. A pivotal moment came when Mark secured a Rolex account, investing heavily upfront in watches that sold quickly and broadened the store’s appeal.[1]
The couple opened a second location at Wheatley Plaza in 1980, introducing boutique-style merchandising for brands like Cartier and David Yurman. Further expansions followed: Americana Manhasset in 1984, East Hampton in 1996, and Southampton in 2002. By the 1990s, they had fully acquired the business from Mark’s parents. Candy emphasized the role of detail in every interaction, from customer service to employee relations, fostering what the family calls the “London family.”[1][3]
Today, the retailer operates 16 stores across Long Island and New Jersey, carrying luxury houses such as Patek Philippe, Van Cleef & Arpels, and Buccellati. Mark noted, “It’s built on trust, one relationship at a time. That’s what London Jewelers really is.”[3]
Four Generations Strong: Passing the Torch
The Udells represent the third generation at the helm, with Mark as CEO and Candy as president. Their children, Randi Udell-Alper and Scott Udell, along with nephew Zach Udell, form the fourth generation actively involved in operations. A fifth generation already participates in industry events, signaling continuity.[2]
- Charles London (first generation): Founded the Glen Cove store amid the Jazz Age.
- Fran and Mayer Udell (second): Expanded post-war with custom services and payment plans.
- Mark and Candy (third): Drove luxury brand partnerships and multi-store growth.
- Randi, Scott, and Zach (fourth): Oversee modern boutiques and digital initiatives.
This multi-generational structure has allowed fresh ideas while honoring traditions, such as Fran’s ledger-tracked no-interest plans for customers.[1] Candy reflected on the challenges: “There’s a lot of aggravation at times … But somehow a new day comes.”[1]
What Matters Now: As London Jewelers enters its next century, planned expansions include a Rolex Experience at Americana Manhasset and renovations to its watch salon – steps that blend heritage with innovation.
Centennial Milestones and Future Horizons
The 2026 celebrations span parties at Long Island and New Jersey stores, special merchandise collaborations, and an anniversary catalog edition. Mark and Candy received the Lifetime Achievement Award at the Gem Awards and a Centennial Award from the Horological Society of New York. A forthcoming book will capture the store’s evolution from a single shop to a luxury powerhouse.[1][3]
Looking forward, the retailer eyes further boutique openings, like Vacheron Constantin in Short Hills, and a revamped event space. Candy expressed optimism: “We’re hoping it goes another hundred years. Our kids have the passion … and they’re good at it.” The Udells’ emphasis on relationships over transactions underscores why this family enterprise endures in a competitive landscape.[1]
In an industry marked by consolidation, London Jewelers stands as a testament to persistence and personal connection. As the centennial unfolds, the business not only honors its past but positions itself firmly for generations ahead, one trusted relationship at a time.
